The analyst will be responsible for effective and efficient handling of customer support service offered through calls, emails, chats and online customer portal. Be a critical point of contact for the end users of the FE fundinfo products/services in order to resolve issues and requests at the first level.
In this role you will be tasked with ensuring that every customer has a successful and long-term relationship with FE fundinfo. Understanding the value of nurturing customer relationships and improving customer service and product adoption are integral to the role.
The Market Specialist, publiFund role sits within the Commercial function, as part of a family of specialists and is targeted to drive and support the achievement of sales targets and customer retention.. This is a senior individual contributor role, taking on key responsibilities and a key position in the organisation as part of the publiFund leadership team, working with a small group of focused sales specialists, proposition and product managers and delivery and customer success leads to achieve sales targets, develop the solution and deliver customer lifetime value.
As a Data Relationship Manager (DRM) you will be responsible for establishing and enhancing relationships with fund companies to optimise data delivery and assess new data requirements. You will be assisting global asset managers to understand our data processes and standards, providing strong guidance through the data onboarding process.